Shae Bougie Business is a Marketing and Branding website, created to help with the builing and promotion of business. The Web and graphic services are not a physical product and cannot be refunded. The turnaround for most services vary around 7-10 business days but can vary based on service. At time of purchase, an email will be sent to the email address provided, detailing all required information. Services do not begin until service request is paid in full and all required documents have been submitted. At time of completion and the finished product has been submitted to the customer, customers then have 24 hours to submit requests for any changes to finished product. Once that time has lapsed, any additional work added to this service will result in additional fees. No Exceptions.